Return & Refund Policy
Our HBOT chamber return refund policy below covers purchases, cancellations, and exchanges so you know exactly what to expect if a hyperbaric chamber does not work out for your home, clinic, or gym.
HBOT Chamber Return & Refund Policy
1. Overview
We want our customers to be fully satisfied with their purchase. This Return & Refund Policy applies to all Hyperbaric Oxygen Therapy (HBOT) chambers and related accessories purchased from our company. Due to the specialised nature of this equipment, returns are subject to the conditions outlined below.
2. Return Eligibility
Returns may be accepted under the following conditions:
- The return request is submitted within 14 days of delivery.
- The HBOT chamber has not been used, installed, or inflated.
- The product is returned in its original packaging with all accessories, manuals, and components included.
- The product shows no signs of damage, misuse, or modification.
For used or installed chambers, returns may not be accepted due to health, hygiene, and safety regulations.
3. Defective or Damaged Products
If your HBOT chamber arrives damaged, defective, or missing components, please:
- Notify us within 48 hours of delivery.
- Provide photos or videos of the issue.
- Keep the original packaging until the claim is resolved.
After verification, we may offer:
- A replacement product, or
- Repair service
4. Restocking Fee
Approved returns for used or installed units that are not due to manufacturer defect may be subject to a restocking fee of up to 20–30% of the purchase price.
This fee covers:
- Inspection and safety testing
- Repackaging
- Equipment sanitation and certification
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Important conditions:
- The chamber must be securely packed in its original packaging.
- Returns must use insured and trackable shipping.
- We are not responsible for damage during return shipping.
6. Non-Returnable Items
The following items cannot be returned:
- Used HBOT chambers
- Custom-built or special-order chambers
- Products damaged due to misuse, improper installation, or unauthorised repairs
7. Refund Process
Once the returned product is received and inspected:
- Refunds are processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping fees, installation costs, and restocking fees (if applicable) will be deducted.
8. Exchanges
If you need to exchange your HBOT chamber for another model, please contact our support team. Exchanges are subject to availability and inspection approval.
9. Warranty Claims
Issues arising after installation should be handled under our Product Warranty Policy, which covers manufacturing defects and component failures according to the warranty terms.
10. Return Authorisation
All returns require prior Return Merchandise Authorisation (RMA).
To request a return, contact:
Customer Support
Email: info@oxymed.ie
Phone: +353 830721193
Returns sent without authorization may be refused.
Questions About Our HBOT Chamber Return Refund Policy
Our HBOT chamber return refund policy is designed to be fair and straightforward, whether you bought a chamber outright or upgraded from one of our Try&Buy trial units.
Here is what our HBOT chamber return refund policy covers in practice:
- The return window and condition requirements for sending a chamber back
- How refunds are processed once we receive and inspect the returned unit
- What happens with delivery, installation, and training fees already paid
We know a hyperbaric chamber is a significant purchase, so our HBOT chamber return refund policy is written with Irish consumer protection standards in mind. You can read more about your statutory rights from the Competition and Consumer Protection Commission.
If you would rather test a chamber before committing, our Try&Buy programme lets you trial one at home first, which is often a simpler alternative to relying on this HBOT chamber return refund policy after a purchase.
Questions about any part of our HBOT chamber return refund policy? Our team is glad to walk you through it — just get in touch through our contact page.
